Frequently Asked Questions
Everything you need to know about our innovative garden and home solutions.
How does the Hoselink Retractable Garden Hose Reel work?
Our Retractable Hose Reel features a spring-loaded mechanism that allows you to pull the hose to any length and lock it in place. A simple tug releases the lock, and the hose automatically retracts smoothly back into its protective housing.
Are Hoselink fittings compatible with other brands?
Hoselink uses a unique bayonet-style connection system designed to be 100% burst-proof and leak-free. While they are proprietary, we offer universal adapters that allow you to connect Hoselink fittings to standard threaded taps and other watering accessories.
What is your shipping policy for large items?
We offer fast shipping across the country. Most orders are processed within 24-48 hours. Due to the size of our Hose Reels, they are shipped via specialized couriers to ensure they arrive safely at your doorstep.
What kind of warranty do you offer on your products?
We stand by the quality of our products. Our Retractable Garden Hose Reels come with a 2-year warranty, and our no-burst fittings are backed by a 2-year warranty against leaks and defects.
Can I return a product if I change my mind?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition and packaging for a full refund, excluding shipping costs.
How do I install the wall-mounted Hose Reel?
Installation is a simple DIY task. Each reel comes with a mounting bracket, screws, and plugs. You just need to mount the bracket to a sturdy wall or post near your tap, and the reel simply lifts onto the bracket.